Preferred Homecare
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Preferred Homecare Overview
Preferred Homecare has 1.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Preferred Homecare to a friend or colleague.
- Rating Distribution
Pros: Polite and respectful delivery drivers.
Cons: Customer service rating 0 stars or less, No customer service, Terrible communication and poor customer service.
Preferred Homecare has 1.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Preferred Homecare to a friend or colleague.
- Rating Distribution
Pros: Polite and respectful delivery drivers.
Cons: Customer service rating 0 stars or less, No customer service, Terrible communication and poor customer service.Recent recommendations regarding this business are as follows: "Find another company", "Talk to your insurance to find any other provider.", "Choose a different company if possible.", "Hopefully you don't have to use this company", "Go elsewhere".
Most users ask Preferred Homecare for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Top Preferred Homecare Reviews
"Can't get service"
They never answer the phone, never return answering service and poor overall service. I've run out of ostomy pouches so I'm using towels. They didn't come...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottsdale, Arizona
Resolved: Can't get service
Company fixed the issue and I have been provided with apology. I dropped them and found a new provider
User's recommendation: Find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
No concern for patient care whatsoever
- Polite and respectful delivery drivers
- Customer service rating 0 stars or less
Preferred solution: Deliver product or service ordered
User's recommendation: Talk to your insurance to find any other provider.
Darlington, England
Customer service
- Tiffany
Preferred solution: Apology
Phoenix, Arizona
Poor service.
User's recommendation: Choose a different company if possible.
Always on hold for 45 mins or more to speak with someone. Orders shipped missing items, but trying to get them re-delivered never happens. Horrible customer service
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Hopefully you don't have to use this company
Pahrump, Nevada
Unable to get oxygen tanks
User's recommendation: Go elsewhere
You are so right. I have been trying to get an electric wheelchair since June 2023.
Latest they told Humana, is as soon as they can calculate my co-pay they would contact me. Now how hard is it to calculate 20% of the price of the wheelchair?
Phoenix, Arizona
Terrible ..do yourself a favor and go somewhere else
User's recommendation: stay away.. they don't care
Oklahoma City, Oklahoma
Terrible experience with DME dispensing
- Terrible communication and poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They provide very poor customer service
Preferred solution: Just trying to get them to answer the phone. They provide me with the wrong product and I like to exchange it.
User's recommendation: Good luck getting through to them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Dispute
ghi
Pahrump, Nevada
Wrong equipment sent to me
User's recommendation: get nother DME company
El Mirage, Arizona
Extremely poor customer service
User's recommendation: Use another company
Customer Service Expectations
Preferred solution: Let the company propose a solution
User's recommendation: If your insurance covers other DME suppliers, go with them.
Las Vegas, Nevada
Preferred Homecare Shipping Service Review
Preferred Homecare is a part of Nationwide Medical. Take your business elsewhere
This is not for Preferred Homecare headquartered in Phoenix. This is for a company with the same name operating through Nationwide Medical out of Agoura, CA and is in no way connected with Preferred Homecare/Lifecare Solutions.
Nationwide Medical is not affiliated with our company and should not be using our name in any of it's literature.
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I have also had the issue of no ability to speak to someone regarding issues. They do not answer and they do not call back if you leave a call back request.